Refund policy
Last updated: May 2026
Thank you for shopping with Vyta Shop.
We want you to be happy with your purchase. Please read our return and refund policy carefully before placing an order.
1. Returns
You may request to return an item within 7 days of receiving your order, provided that the item is:
- Unused;
- Unopened;
- In its original packaging;
- In the same condition that you received it;
- Not damaged, altered, or tampered with;
- Accompanied by proof of purchase.
Due to the nature of our hair care, skincare, and wellness-related products, we cannot accept returns on opened or used products for hygiene and safety reasons, unless the product is defective, damaged, or incorrectly supplied.
2. Non-returnable items
The following items may not be returned unless they are defective or incorrectly supplied:
- Opened skincare products;
- Opened hair care products;
- Products with broken seals;
- Used products;
- Products damaged due to misuse or improper storage;
- Sale, clearance, or promotional items, unless defective;
- Prescription, treatment-related, or medically guided products where applicable.
3. Damaged, defective, or incorrect items
Please inspect your order as soon as it is delivered.
If your item is damaged, defective, or not the item you ordered, please contact us within 48 hours of delivery at:
Email: info@vytaaesthetics.com
Phone: 012 658 0138 / 063 035 9944
Please include:
- Your order number;
- Your full name;
- Photos of the damaged, defective, or incorrect product;
- Photos of the packaging;
- A short explanation of the issue.
Once we have reviewed your request, we will advise whether the item qualifies for a replacement, refund, or further assessment.
4. Refunds
If your return is approved, we will process your refund to your original payment method.
Refunds may take a few business days to reflect, depending on your bank or payment provider.
Shipping fees are generally non-refundable unless the return is due to our error, a defective item, or an incorrectly supplied product.
5. Return shipping costs
If you are returning an item because you changed your mind, you will be responsible for the return courier or shipping cost.
If the return is due to an error on our side, a defective product, or an incorrect item being delivered, we will assist with the return process.
6. Exchanges
We only replace items if they are defective, damaged, or incorrectly supplied.
If you need to request an exchange, please contact us at:
7. Product results disclaimer
Results may vary from person to person. Product effectiveness depends on factors such as consistency of use, hair or skin condition, medical history, lifestyle, and individual response.
A refund will not be issued solely because expected results were not achieved, unless the product is defective or incorrectly supplied.
8. Contact us
For return or refund queries, please contact:
Vyta Shop
Email: info@vytaaesthetics.com
Phone: 012 658 0138 / 063 035 9944
Address: 497 Cliff Ave, Waterkloof Ridge, Pretoria, 0181